Explore Boone

Explore Boone / Watauga County TDA 
Administrative & Guest Services Representative 

Job Duties:

• Answer, screen, and transfer phone calls to appropriate TDA staff.
• Answer all visitor information calls and provide assistance to all visitor inquiries.
• Greet and assist all visitors to the Explore Boone office with visitor information.
• Monitor online visitor guide requests and process those requests along with phone requests.
• Maintain a database for NC Welcome Centers, NC Visitors Centers, AAA offices, and other travel offices. Schedule and ship cases of Boone Visitor Guides to keep supply current.
• General clerical duties including copying, scanning, and mailing.
• Maintain office filing system.
• Draft Boone TDA and Watauga TDA board meeting minutes.
• Monitor and update Calendar of Events on TDA website and other area websites.
• Data entry on the Visit NC database and Wander Maps.
• Develop and maintain databases for TDA communications to tourism partners and visitors via email blasts, e-newsletters, etc.
• Assist in preparing TDA newsletters and email marketing communications.
• Assist in monitoring social media and digital marketing campaigns.
• Respond to emails and correspondence containing routine inquiries.
• Schedule and coordinate meetings and appointments.
• Maintain office supply inventories and coordinate maintenance of office equipment.
• Assist Executive Director and other directors in preparing reports, check requests, 
   presentations, and other administrative functions as needed.
• Other duties as assigned by the Executive Director and/or the Director of Tourism Outreach.

LEARN MORE & APPLY

This position reports directly to the Director of Tourism Outreach