Courtyard by Marriot

Operations Manager

• Front Desk
• Boone, NC
• Full Time and Part Time
• From $38,000.00 to $50,000.00 per year

About Us:
The Courtyard by Marriott in Boone, NC is seeking a self-motivated and positive individual to join our leadership team!

Come make a difference in not only our overall guest experience but truly impact our team members' experience as we crush goals and make our way to the top of the brand!

This position is geared for someone with Marriott Fosse experience, who has a heart for community involvement and a hands-on front-line approach to leadership.

 
Responsibilities:
*Set MOD schedule of 5 days a week 3p-11p Tues - Sat, with Sundays and Mondays Off*

*Schedule may change based on department needs each week, should expect to work 40-50 hrs a week*

• Responsible for successful daily operations of ensuring each team member meets or exceeds guest service expectations and ensures team members work well together
• This position will serve as a Manager on Duty in the evenings and weekends in the absence of the GM and AGM
• Directly Supervises the Front Desk: hiring, training and development, performance evaluations, and terminations
• Maintains Quality Assurance and Guest Service Survey scores within Marriott Green Zone
• Assists General Manager in the development of the hotel's annual budget
• Monitors performance against plan for Front Desk, Housekeeping, Bistro and Engineering
• Maintains cost control systems for staffing, food and beverage inventory
• Contributes to the profitability and guest satisfaction perception of all hotel departments
• Enforces Hotel and Poteat Hospitality policies and procedures
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced
• Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting
• Schedules staff according to labor standards and forecasted occupancy
• Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts
• Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image
• Maintains productivity and labor cost goals
• Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies
• Conducts monthly department meetings
• Attends all community functions (Chamber, community representative)
• Monitors all brand initiatives and community initiatives
• Completes projects as determined by the General Manager
• Other duties as assigned, of which the associate is capable of performing 

Bonus Points:

• Cross-training and promotion opportunities are available
• Overtime and Holiday paid at time-and-a-half

Perks:

• Great associate discount for hotel stays all over the world
• 401K, paid vacation, health insurance available after one year